terms of service

TERMS OF SERVICE
LAST UPDATE: 10/23/2024By ordering art from the FaerieF0X the commissioner agrees to the following terms and conditions:PAYMENTS
1. Orders equal to or below $15 should be paid up front.
2. On orders above $15 customer agrees to pay half the invoice total upfront. The other half has to be paid on approval of the final product.
3. Any other payment schedule has to be mutually agreed before work on the art commences.
4. Customer accepts that work on the art will not commence until payment has been received by FaerieF0X according to the above schedule.PRODUCT DELIVERY
6. Customer agrees that art will be delivered digitally to email address OR Discord provided by commissioner, after the final payment has been received by the FaerieF0X.
7. Any other method of delivery, either digital or physical, has to be mutually agreed before the work commences. Customer is obliged to bear any costs incurred by alternative delivery method, such as postal costs, material costs, digital service subscription fees etc.
8. It is sole responsibility of the customer to propose delivery method which works for both parties. FaerieF0X cannot be held accountable for the customer's loss of access to the delivery method, loss of delivered files, impediments such as spam filters or any other technical obstacles outside responsibility of the seller.
8b. Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Customer lost their files, however you are more than welcome to ask.REVISIONS
9. Customer has the right to 3 complete revisions in the sketching phase.
9b. If a customer provides additional corrections past this there will be a fee of $5 per correction. I will not charge a fee for mistakes I make. (Such as flipping a clothing design that's asymmetrical, etc.).CURRENCY CONVERSIONS
11. Customer agrees to pay the total amount specified in United States Dollars (USD).
12. It is the sole responsibility of Customer to bear any currency conversion costs, bank transfer fees, payment provider service fees and any other costs involved in transferring funds to the Seller.
13. Payment is considered as received and completed only when total amount received on Seller's PayPal account is equal to the invoice amount in USD.REFUND POLICY
14. Customer has right to request a full refund if there's been no progress for two consecutive months, or when Product has not been completed within four months. Refund conditions for commissions which require more work must be agreed separately, before the work commences. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work.
15. Customer obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress etc.PERSONAL AND COMMERCIAL USE
16. The Product received by Customer is for personal use. Any use of the Product for commercial purposes ; reselling it, reproduction or publishing for reasons other than personal purposes has to be approved/communicated beforehand by the Seller. This will require a separate agreement between Customer and Seller defining exact conditions and financial implications of such use of the Product.Customer does not hold the right to use the product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space.In addition, Customer does not hold the right to use the product for AI datasets or for AI tools and any present or future inventions in the space.CANCELLATIONS
17. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.
18. Any disrespectful behavior will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.